FAQs

Products & Ingredients

Are you Cruelty Free and Vegan?

YES and YES!! Testing is an essential part of the formulating process to make sure our products are safe and effective. Everything we make is tested by willing friends and family, never on animals. We are certified cruelty free by Leaping Bunny because of our commitment to cruelty free practices and ingredient sourcing.

All of our products are plant-based and vegan.

Are your products made in small batches?

Each and every product is made by hand in our Stone Beauty Co. beauty kitchen. We do not mass-produce massive amounts of product all at once. We make small batches by hand as needed to supply demand. Small batches are amazing for lots of reasons, but the main one we LOVE is that it keeps our active ingredients fresh with optimizes their benefits.

How do I know which products I need?

If you need help discovering a regemine that will work for you, we can help! Contact us for assistance.

I received all of my products, but I don't know what order to use them in.

Directions for use are listed on the label or insert of each product. For your best skin, we recommend using our Rapid Layering application method. We also encourage all of our customers to sign up for the 14 Day Glowup.

Are your products safe for pregnant or breastfeeding women?

We are transparent with all ingredients for your safety. We recommend you check with your physician for any questions or concerns you may have regarding use.

What is the shelf life of your Products?

Our products are formulated to use the least amount of preservatives possible (in some formulations there are no preservatives) and have a shelf life of 8-12 months. We recommend using our natural products immediately upon purchasing for maximum freshness and potency.

Do you have any products that contain Sunscreen?

Some of our ingredients naturally contain protection from the sun's rays, but not enough to fully protect your skin. We recommend using an SPF of at least 30.

My product looks different than the one I ordered before. Did it go bad?

Plants are beautiful, amazing creations. Within one plant there is a range of colors and textures. Freshly harvested ingredients from nature can result in color and texture variations between batches. The effectiveness of the ingredients remains unchanged.

My product seperated during shipping. Did they go bad?

Absolutely not! Natural separation can occur but does not affect the products shelf life.

Here's the thing... we don't use fillers or chemicals to create a false binding effect. Think about the difference between cooking at home vs. buying pre-made, processed foods. You'll see a natural separation in handmade food as it changes temperatures because it doesn't contain the chemicals that keep it from separating. It's the same with handmade skincare. Extreme temperature changes can cause slight separations.

For Liquids: Shake em up!

For Creams: Stir them with a Popsicle stick or toothpick until the mixture combines.

My skin is not getting better. Why?

Everyone's skin is unique, and changing up your routine can result in moody skin. Especially if you have sensitive skin. Trust me, I know! Our natural products are full of botanicals and actives that are highly concentrated and that alone can be a big adjustment if you've never used them before.

Your skin may be going through a purge. We recommend easing into the regemine, slowly adding more products as your skin adjusts. It can take 2-3 weeks for your skin to adjust.

Always listen to your body.

What is your return policy?

Please visit the shipping and returns page for more information.

What is your shipping policy?

Please visit the shipping and returns page for more information.

Have a question?

Send an email to support@ditchthedull.com or visit the contact page and a member of our customer service team will reach out. Be sure to include your order number (if you have one).